Returns Policy
We at Fragrance World want you to be completely satisfied with your products but we are aware that mistakes do happen on our side and yours. If you’re not completely satisfied with your product here are some of our regulations for returns.
1: Unwanted Products
You can return any item after purchase provided it is:
Undamaged and unused, with the original labels and stickers still attached;
It is in the original packaging, which must be undamaged and in its original condition with all seals
It is not missing any accessories or parts;
You log a return on the Website within 7 days of purchase
We will collect the product at no charge at the location that it was first delivered. We will then inspect the product for any damages and make a decision in whether it eligible for an exchange or refund. Please allow up to 10-14 days working days for the refund to reflect in your account depending on your bank.
2: Products damaged on delivery
Should a product be damaged at the time of delivery you are required to not accept the parcel from the courier or if it’s delivered in both cases notify us within 24 hours of the courier reached the receiver and email us with a damaged picture item to returns@fragranceworld.co.za
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product free of charge or offer a refund.
3: Charges
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, you may be liable to reimburse Fragrance World for the cost of collecting the product from you and the cost of having the product returned to you.
Sale Products or Bulk sales
Please note products that were on Sales or Bulk sales cannot be returned for a refund, only exchanges with valid reason
Please note refunds only apply in three scenarios:
1: We have shipped the incorrect item to you.
2: The product is defective on arrival.
3: The product is ‘Lost In Transit’.
How to log a return
Email us at returns@fragranceworld.co.za
- Please provide us with:
Order Number
Name and Surname
Date of order
Address